- I registered as a user on the English website, but I cannot log in to the Japanese website.
- I can’t access the URL for resetting my password that was sent to me by e-mail.
- I forgot my password.
- I cannot log in.
- I have been locked out from my account.
- I completed my user registration on a computer. Can I still log in to the smartphone site?
- The website page is not displayed, even if I click on the URL in the “e-mail address confirmation” e-mail. (The page is continuously loading and does not open, etc.)
- I logged in but my reservation does not show up on the My Booking page.
- If I see a message saying that multiple accounts are linked to one another, how do I select a main account?
- When I logged in, a message appeared telling me to renew my password.