Frequently Asked Questions

Park Tickets

• Purchasing/Changing Online
  • Purchasing
  • Payment
  • Changing
• Other Than Online (Convenience Stores, etc.)
  • Purchasing/Payment
  • Changing
• Using
• Displayed on the App (Smartphone)
• Printed out at Home
  • Purchasing
  • Printing
  • Using
• Purchasing/Changing
• Age Category
• Park Admission by Designating the Date in Advance
  • General Information
  • Making an Entry (Designating the Park Admission Date)
  • After Making an Entry - Entering the Park
• Park Tickets with “Wakuwari” Discounts
  • General Information
  • Purchasing/Changing
  • Applicable Certificates
  • Entering the Park
• 1-Day Passport (for Guests with Disabilities)
• 1-Day Passport Issued by Online Travel Agencies Outside of Japan
• Annual Passport
  • Refund Requests
• All Park Tickets
  • Measures to Address Unauthorized Reselling of Park Tickets
  • Validity of Park Tickets

Tokyo Disney Resort App

• General Information
• Use
• Park Tickets
  • Purchasing
  • Payment
  • Changing
  • Using
• Create Group
• Disney Premier Access
  • General Information
  • Purchasing
  • Using
• Entry Request
  • General Information/Preparation
  • How to Make an Entry Request
  • Using Entry Request Eligibility
  • Shows requiring an Entry Request
  • Disney Character Greetings requiring an Entry Request
• Standby Pass
  • General Information/Preparation
  • How to Obtain a Standby Pass
  • Using a Standby Pass
  • Shops requiring a Standby Pass
  • Restaurants requiring a Standby Pass

Special Events / Programs / Campaigns

Attractions

• Frequently Asked Questions from First-time Visitors
• How to Experience
  • Standby Pass/Entry Request
  • Rider Switch Service
  • About Your Belongings While on the Attractions
• Attraction Standards
  • Frequently Asked Questions from First-time Visitors
  • Rider Switch Service
  • Ages
  • Posture/Holding Children While on the Attractions
• Barrier Free
  • Frequently Asked Questions from First-time Visitors
  • Disability Access Service
    • Registration
    • Set the Time for Experiences at Venues/Use
  • Separate Wait Service
    • Registration/Use
  • Posture While on the Attractions

Parades and Shows

• Believe! Sea of Dreams
  • General Information
  • How to View the Show
• Jamboree Mickey! Let's Dance!
• Entry Request
• Health and Safety Measures
• How to View Parades/Castle Shows/Harbor Shows
• Fireworks at the Parks
• Atmosphere Entertainment

Disney Character Greetings

• Entry Request

Shops

• Frequently Asked Questions from First-time Visitors
• Bon Voyage
• Merchandise
  • Duffy and Friends
    • How to Purchase
• Try the Games! (Jungle Carnival / Abu’s Bazaar)
  • Games and Prizes
• Bibbidi Bobbidi Boutique
  • Booking
  • Deposit Payment at Time of Reservation
• Shopping Bags

Restaurants

• Frequently Asked Questions from First-time Visitors
• Priority Seating
  • General Information
  • Booking on the Tokyo Disney Resort Online Reservations & Tickets Website
  • Changing and Canceling
  • Dining
• Alcoholic Beverages
• Guests with Dietary Limitations/Barrier Free
  • Guests with Food Allergies
  • Bringing Your Own Meals
• Menus
  • Popcorn/Popcorn Buckets
    • Defective Items
    • Others
  • Bottled Soft Drink

Guest Services

• Frequently Asked Questions from First-time Visitors
• Central First Aid
  • About Using the Facilities
• Guest Parking
  • About Parking
• Stroller & Wheelchair Rentals
• Storage Lockers
• Smoking Areas
• Tokyo Disney Resort Welcome Center
  • Hotel Service Counter 1F (Official Hotels)
  • Hotel Service Counter 2F (Disney Hotels)
• Services at Bon Voyage
  • Baggage Delivery Service (Tokyo Disney Celebration Hotel, Partner Hotels)

Convenient Services

• Frequently Asked Questions from First-time Visitors
• Mobile Battery Rental Service
• Main Entrance Free Wi-Fi
  • General Information
  • How to Use
• Park Entry/Re-Entry
• Foreign Currency Exchange
• Anniversary/Birthday
• Tokyo Disney Resort Gift Cards
  • General Information
• Tokyo Disney Resort Official Website
  • Frequently Asked Questions from First-time Visitors

About Tokyo Disney Resort

• Frequently Asked Questions from First-time Visitors
• Disney account consolidation
  • Tokyo Disney Resort App
  • Tokyo Disney Resort Online Reservations & Tickets website
• Requests from Tokyo Disney Resort
  • Security Check
  • Rules on Items Allowed into the Parks
    • Meals
    • Unipods, Tripods, Hard Cases, Photo/Video Equipment
• Transportation
  • Disney Resort Line (Monorail)
  • Disney Resort Cruiser (Shuttle Bus)
  • Bus
• Barrier Free
  • Frequently Asked Questions from First-time Visitors
  • Stroller Tags
  • Meals
    • Guests with Food Allergies
    • Bringing Your Own Meals
  • Email Inquiries
• Inquiries

Payment

• Frequently Asked Questions from First-time Visitors
• Credit Cards
  • General Information
  • Authentication Service (3D Secure) for Online Payment
• Debit Cards
• Prepaid Cards
• Electronic Money
• Tokyo Disney Resort Corporate Program Coupon

Online Reservations & Tickets

• Website
  • General Information
• Users
  • Registration
  • Login
• Disney Hotels
  • Booking
  • Changing and Canceling
  • Other Services
  • Deposit System
• Park Tickets
  • Purchasing
  • Changing and Canceling
  • Payment
  • Printed out at Home
• Restaurants
  • Booking
  • Changing and Canceling
  • Dining
  • Anniversary Plans
• Bibbidi Bobbidi Boutique
  • Reserve

Disney Hotels

• Guest Benefits (Happy Entry)
  • General Information
  • Special Entrance Pass
  • Entering the Park
• Room Reservations
• Guest Benefits
• Tokyo Disney Resort Toy Story Hotel
• Check-in and Check-out
• Guest Rooms
• Restaurants
• Baggage
• Park Tickets
• Transportation
• Staying with Children
• Facilities & Services