Frequently Asked Questions

Park Tickets

• Park Tickets Valid for Admissions
• Ticket Prices After October 1, 2021
• Park Tickets Currently Not Available (purchased on or before June 24, 2020)
• Refunds for Tickets with Fixed Admission Dates from July 1, 2020 to June 11, 2021
• Park Admission Lottery
  • General Information
  • Eligible Tickets
  • Lottery Entries
  • Confirmation of Lottery Results
  • Results and Admissions
  • Sponsor Passport / Shareholders' Passport / Revisit Passport: Definitely Win Within Three Attempts
• Frequently Asked Questions from First-time Visitors
• Age Category
• Disney’s eTicket Passport
  • General Information
    • Purchase
    • Payment
    • Changes
  • Printed out at Home
    • General Information
    • Purchase
    • Printed out
• 1-Day Passport (for Guests with Disabilities)
• Park Ticket Sales at Convenience Stores
• Early Entry Tickets
• All Tickets
  • Measures Against Unauthorized Reselling of Park Tickets
    • General Information
  • Validity of Park Tickets
• Annual Passports
  • Refunds for Annual Passports

Tokyo Disney Resort App

• General Information
• Use
• Park Tickets
• Create Group
• Entry Request
  • General Information
  • How to Make an Entry Request
  • Experiences requiring an Entry Request
  • Shows
  • Disney Character Greetings
• Standby Pass
  • General Information
  • How to Obtain a Standby Pass
  • Experiences requiring a Standby Pass
  • Shops

Special Events / Programs / Campaigns

Attractions

• Frequently Asked Questions from First-time Visitors
• How to Experience
  • Rider Switch Service
  • About Your Belongings While on the Attractions
• Attraction Standards
  • Frequently Asked Questions from First-time Visitors
  • Rider Switch Service
  • Age
  • Posture / Holding Children While on the Attractions
• Barrier Free
  • Frequently Asked Questions from First-time Visitors
  • Disability Access Service
    • Registration
    • Time and Experiencing Venues
  • Separate Wait Service
  • Posture While on the Attractions

Parades and Shows

• Entertainment Rules and Requests
• Entry Request
• Dreaming Up!
  • Viewing Methods / Rules
• Disney Light the Night
• Atmosphere Entertainment
  • General Information

Disney Character Greetings

• Entry Request

Shops

• Frequently Asked Questions from First-time Visitors
• Bon Voyage
• Merchandise
  • Duffy & Friends
    • How to Purchase
• Reservations / How to Visit
  • Try the Games! (Jungle Carnival / Abu’s Bazaar)
    • Games and Prizes
• Shopping Bags

Restaurants

• Frequently Asked Questions from First-time Visitors
• Priority Seating
  • Great American Waffle Co.
  • General Information
  • Bookings on the Tokyo Disney Resort Online Reservations & Tickets Website
  • Change or Cancel
  • Visiting Restaurants
• Alcoholic Beverages
• Guests with Special Dietary Requirements / Barrier Free
  • Guests with Food Allergies
  • Bringing Your Own Meals
• Menu
  • Bottled Soft Drink

Guest Services

• Frequently Asked Questions from First-time Visitors
• Central First Aid
  • About Using the Facilities
  • Sales of Medicine
• Guest Parking
  • About Using the Facilities
• Stroller & Wheelchair Rentals
• Storage Lockers
• Smoking Areas
• Tokyo Disney Resort Welcome Center
  • Hotel Service Counter 1F (Official Hotels)
  • Hotel Service Counter 2F (Disney Hotels)
• Bon Voyage
  • Baggage Delivery Service (Tokyo Disney Celebration Hotel, Partner Hotels)

Convenient Services

• Frequently Asked Questions from First-time Visitors
• Mobile Battery Rental Service
• Main Entrance Free Wi-Fi
  • General Information
  • How to Use
• Happy 15 Entry
• Park Entry / Re-Entry
• Foreign Currency Exchange
• Anniversary / Birthday
• Tokyo Disney Resort Official Website
  • Frequently Asked Questions from First-time Visitors

About Tokyo Disney Resort

• Frequently Asked Questions from First-time Visitors
• Go To Eat Campaign
• Request from Tokyo Disney Resort
  • Security Checks
  • Rules on Items Allowed into the Parks
    • Meals
    • Unipods, Tripods, Hard Cases, Photography Equipment
• Access
  • Disney Resort Cruiser (Shuttle Bus)
  • Bus
• Barrier Free
  • Frequently Asked Questions from First-time Visitors
  • Stroller Tag
  • Meals
    • Guests with Food Allergies
    • Bringing Your Own Meals
  • E-mail Inquiries
• E-mail Inquiries

Payment

• Frequently Asked Questions from First-time Visitors
• Credit Cards
  • General Information
  • Authentication Service (3D Secure) for Online Payment
• Debit Cards
• Prepaid Cards
• Electronic Money

Online Reservations & Tickets

• Website
  • General Information
• User
  • Registration
  • Login
• Hotels
  • Reservations
  • Changes or Cancellation
  • Other Services
  • Deposit System
• Park Tickets
  • Purchase
  • Changes or Cancellation
  • Payment
  • Printed out at Home
• Restaurants
  • Bookings
  • Changes or Cancellation
  • Visiting Restaurants
  • Anniversary Plan

Disney Hotels

• Hotel Reservations
• Check-in and Check-out
• Guest Rooms
• Restaurants
• Baggage
• Park Tickets
• Access
• Staying with Children
• Facilities & Services