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Information on availability of "refund requests, making changes and Park admission lottery" by Park ticket

(ID:22926)
Information will vary depending on the Park ticket type, so we would like to ask you a few questions about your Park ticket.
Please select from the options below that apply to your Park ticket.
When did you purchase (or issue) the Park ticket?
-If you purchased the Park ticket on or before June 24, 2020 and changed it on or after June 25, 2020, please select "On or after June 25, 2020 (after the Parks reopened)".
[Park tickets purchased on or after June 25, 2020]
Please select the Park ticket type.
[Business card size]
Is your Park ticket a fixed-date ticket?
[Business card size]
[Without a fixed admission date (Open Ticket / Fixed-period ticket)]
Please select your Park ticket.
[Business card size]
[Fixed-date ticket]
Please select your Park ticket.
[Disney's eTicket Passport]
[Fixed-date ticket]
Please select your Park ticket.
Please select your Park ticket.
[Park tickets purchased on or before June 24, 2020]
Please select the Park ticket type.
-Unused Park tickets with an expiration date that falls between February 29, 2020 and April 30, 2021 are eligible.
-Including Shareholders' Passports with an expiration date that falls to June 30, 2021.
-Including partially used Multi-Day Passports that were valid during the temporary Park closure.
Is your Park ticket a "partially used Multi-Day Passport"?
[Business card size]
Is your Park ticket a fixed-date ticket?
[Disney's eTicket Passport]
Is your Park ticket a fixed-date ticket?
[Business card size]
[Without a fixed admission date (Open Ticket / Fixed-period ticket)]
Please select your Park ticket.
[Business card size]
[Fixed-date ticket]
Please select your Park ticket.
[Disney's eTicket Passport]
[Without a fixed admission date (Open Ticket / Fixed-period ticket)]
Please select your Park ticket.
[Disney's eTicket Passport]
[Fixed-date ticket]
Please select your Park ticket.
When is the expiration date of your Park ticket?
Did you change your Park ticket on or after May 11, 2021? (the fixed admission date, Park selection, admission time, and age category)
When is the expiration date of your Park ticket?
When is the expiration date of your Park ticket?
Did you change your Park ticket on or after May 11, 2021? (The fixed admission date, Park selection, admission time, and age category)
When is the expiration date of your Park ticket?
Did you change your Park ticket on or after May 11, 2021? (The fixed admission date, Park selection, admission time, and age category)
Where did you purchase the Park ticket?
Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be admitted to the Park with this Park ticket.
For details about Park admission lottery, please checkPark admission by lottery.

-This Park ticket will not be valid for refunds and making changes.
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.

-This Park ticket will not be valid for extension of validity, the Park admission lottery, refunds and making changes.
Please have your Park ticket ready and contact the Tokyo Disney Resort Information Center.

Phone number:
0570-00-8632


From outside of Japan, please call
0081-45-330-5211


-The above phone number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call
045-330-5211


Operating hours: 10:00 a.m. to 3:00 p.m.

Email Inquiries, here
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.
-If you do not visit the Park on the specified date, this Park ticket will become invalid.
-This Park ticket will not be valid for refunds.
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.

The Park ticket type, fixed admission date, Park selection, admission time, and age category on this Park ticket can be changed while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between this Park ticket and a Park ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

-This Park ticket will not be valid for extension of validity, the Park admission lottery and refunds.
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.

-This Park ticket will not be valid for the Park admission lottery.
-For information about refunds and making changes, please contact the issuing travel agency or the issuing office.
For details, please contact the issuing travel agency or the issuing office.

-This Park ticket will not be valid for the Park admission lottery.
-For information about refunds and making changes, please contact the issuing travel agency or the issuing office.
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.

The fixed admission date, Park selection, and age category on this Park ticket can be changed while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between this Park ticket and a Park ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

-This Park ticket will not be valid for extension of validity, the Park admission lottery and refunds.
Only Guests who were successful in the Park admission lottery in January 2022 will be admitted to the Park.

The validity of Shareholders' Passports with expiration dates indicated as June 30, 2020, January 31, 2021, and June 30, 2021 had been extended to January 31, 2022. To enter the Park by January 31, 2022 with this Park ticket, you will be required to enter the lottery and successful from December 1 to 7, 2021.
Therefore, if you do not enter the lottery before December 2021, or if you are unfortunately not successful in the December 2021 lottery, the Park ticket used for the lottery will become expired and invalid.

-This Park ticket will not be valid for making changes and refunds.
With no further action on your part, the validity of this Park ticket has been extended to March 31, 2022.

Guests will be asked to attempt the Park admission lottery, and only Guests who were successful will be admitted to the Park with this Park ticket.
For details about Park admission lottery, please check Park admission by lottery.
Lottery entries will be accepted up to February 2022 (for March admissions), so please enter the lottery within this period. Please note that if the date of Park admission received in the lottery is in January 2022 or later and you are not be able to visit the Park on that day, the Park ticket used for the lottery will become expired and invalid.

If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

The fixed admission date, Park selection, admission time, and age category on this Park ticket can be changed while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between this Park ticket and a Park ticket you wish to change, you will be required to charge the difference.
-If more than 18 months have passed since the Park ticket was purchased or changed, the Park ticket cannot be changed. Please enter the lottery or request a refund.

For details about making changes and how to change this ticket, please check Making Changes Online.
For notes on Park ticket changes, please see here.
With no further action on your part, the validity of this Park ticket has been extended to March 31, 2022.

Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be admitted to the Park with this Park ticket.
For details about Park admission lottery, please check Park admission by lottery.
Lottery entries will be accepted up to February 2022 (for March admissions), so please enter the lottery within this period. Please note that if the date of Park admission received in the lottery is in January 2022 or later and you are not be able to visit the Park on that day, the Park ticket used for the lottery will become expired and invalid.

If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

-This Park ticket will not be valid for making changes.
With no further action on your part, the validity of this Park ticket has been extended to March 31, 2022.

Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be admitted to the Park with this Park ticket.
For details about Park admission lottery, please check Park admission by lottery.
Lottery entries will be accepted up to February (for March admissions), so please enter the lottery within this period. Please note that if the date of Park admission received in the lottery is in January or later and you are not be able to visit the Park on that day, the Park ticket used for the lottery will become expired and invalid.

-This Park ticket will not be valid for refunds and making changes.
With no further action on your part, the validity of this Park ticket has been extended to March 31, 2022.

This Park ticket will be refunded.
If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

The fixed admission date, Park selection, admission time, and age category on this Park ticket can be changed while the ticket is still valid. The service fee will not be charged. If there is a price difference between this Park ticket and a Park ticket you wish to change, you will be required to charge the difference.
-If more than 18 months have passed since the Park ticket was purchased or changed, the Park ticket cannot be changed. Please enter the lottery or request a refund.

For details about making changes and how to change this Park ticket, please check Making Changes Online.
For notes on Park ticket changes, please see here.

-This Park ticket will not be valid for the Park admission lottery.
If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

-This Park ticket will not be valid for the Park admission lottery and making changes.
Unfortunately, this Park ticket is not eligible and will not be handled.

-This Park ticket will not be valid for extension of validity, the Park admission lottery, refunds and making changes.
TDR
Please contact the issuing office indicated on your Park ticket.

-This Park ticket will not be valid for extension of validity and the Park admission lottery.
TDR
With no further action on your part, the validity of this Park ticket has been extended to March 31, 2022.

Guests will be asked to attempt the Park admission lottery, and only Guests who were successful will be admitted to the Park with this Park ticket.
For details about Park admission lottery, please check Park admission by lottery.
Lottery entries will be accepted up to February 2022 (for March admissions), so please enter the lottery within this period. Please note that if the date of Park admission received in the lottery is in January 2022 or later and you are not be able to visit the Park on that day, the Park ticket used for the lottery will become expired and invalid.

If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

The fixed admission date, Park selection, admission time, and age category on this Park ticket can be changed while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between this Park ticket and a Park ticket you wish to change, you will be required to charge the difference.
-If more than 18 months have passed since the Park ticket was purchased or changed, the Park ticket cannot be changed. Please enter the lottery or request a refund.

For details about making changes and how to change this Park ticket, please check Making Changes Online.
For notes on Park ticket changes, please see here.
With no further action on your part, the validity of this Park ticket has been extended to March 31, 2022.

Guests will be asked to attempt the Park admission lottery, and only Guests who were successful will be admitted to the Park with this Park ticket.
For details about Park admission lottery, please check Park admission by lottery.
Lottery entries will be accepted up to February 2022 (for March admissions), so please enter the lottery within this period. Please note that if the date of Park admission received in the lottery is in January 2022 or later and you are not be able to visit the Park on that day, the Park ticket used for the lottery will become expired and invalid.

If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

-This Park ticket will not be valid for making changes.
With no further action on your part, the validity of this Park ticket has been extended to March 31, 2022.

Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be admitted to the Park with this Park ticket.
For details about Park admission lottery, please check Park admission by lottery.
Lottery entries will be accepted up to February 2022 (for March admissions), so please enter the lottery within this period. Please note that if the date of Park admission received in the lottery is in January 2022 or later and you are not be able to visit the Park on that day, the Park ticket used for the lottery will become expired and invalid.

If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

-This Park ticket will not be valid for making changes.
This Park ticket will be refunded.
If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

-This Park ticket will not be valid for extension of validity, the Park admission lottery and making changes.
Please have your Park ticket ready and contact the Tokyo Disney Resort Information Center.

Phone number:
0570-00-8632


From outside of Japan, please call
0081-45-330-5211


-The above phone number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call
045-330-5211


Operating hours: 10:00 a.m. to 3:00 p.m.

Email Inquiries, here
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.

[If you do not visit the Park on the specified date]
This Park ticket will be refunded.
If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

-This Park ticket will not be valid for extension of validity, the Park admission lottery and making changes.
If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

For other information, please have your Park ticket ready and contact the Tokyo Disney Resort Information Center.

Phone number:
0570-00-8632


From outside of Japan, please call
0081-45-330-5211


-The above phone number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call
045-330-5211


Operating hours: 10:00 a.m. to 3:00 p.m.

Email Inquiries, here
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.

The fixed admission date, Park selection, admission time, and age category on this Park ticket can be changed while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between this Park ticket and a Park ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

This ticket will be refunded.
If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

-This Park ticket will not be valid for extension of validity and the Park admission lottery.
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.

The fixed admission date, Park selection, admission time, and age category on this Park ticket can be changed while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between this Park ticket and a Park ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

This ticket will be refunded.
If you wish to request a refund for this Park ticket, please use the web form for ticket refunds.
Refund requests will be accepted up to May 31, 2022.

-This Park ticket will not be valid for extension of validity and the Park admission lottery.
With no further action on your part, the validity of this Park ticket has been extended to March 31, 2023.

Guests will be asked to attempt the Park admission lottery, and only Guests who were successful will be admitted to the Park with this Park ticket.
For details about Park admission lottery, please check Park admission by lottery.

-This Park ticket will not be valid for refunds and making changes.
This Park ticket can be used to enter the Park on the fixed admission date indicated on the Park ticket.

[If you do not visit the Park on the specified date]
This Park ticket can only be changed at a Disney Store while the Park ticket is still valid. The service fee or price difference may be charged.
-This Park ticket cannot be changed at Tokyo Disney Resort.

For information on handling of Park tickets at the Disney Stores, please see here.

-This Park ticket will not be valid for extension of validity, the Park admission lottery and refunds.

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