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I wish to know about my Park ticket eligibility (making changes, Park admission lottery, etc.).

(ID:22926)
Information will vary depending on the Park ticket. Please select the following options that apply.

[Information on Park tickets purchased (issued) or changed on or before May 10, 2021]
Please note that the following are no longer available as of May 31, 2022.
-Eligibility will vary depending on the type of your Park ticket.
・Extension of the validity period up to March 31, 2022
・Refund requests
・Park admission by lottery
・Changing the fixed admission date
When did you purchase (or issue) your Park ticket?

-If your Park ticket is a Revisit Passport, please see here
Please select your Park ticket type.
[Business card size]
Is your Park ticket a fixed-date ticket?
[Business card size]
[Without a fixed admission date (Open Ticket)]
Please select your Park ticket.
[Business card size]
[Fixed-date ticket]
Where did you purchase your Park ticket?
[Business card size]
[Fixed-date ticket]
[Purchased at a sales location other than Disney Stores]
Please select your Park ticket.
[Disney's eTicket Passport]
Please select your Park ticket.
Please select your Park ticket.
[Business card size]
[Fixed-date ticket]
[Purchased at a Disney Store]
Please select your Park ticket.
When is your desired date of Park admission after the change?
As of May 31, 2022, we will no longer accept requests regarding your Park tickets.

[Please note that the following are no longer available]
-Eligibility will vary depending on the type of your Park ticket.
・Extension of the validity period up to March 31, 2022
・Refund requests
・Park admission by lottery
・Changing the fixed admission date
[Until September 2022 Park admissions]
You will be able to enter the Park with your Park ticket if you receive an admission date through the Park admission lottery.
For details about the Park admission lottery, please check Park admission by lottery.

[From October 2022 Park admissions]
"Advance date-specified Park admissions" will be offered, which allow Guests to specify their desired date of Park admissions in advance instead of the lottery.
-Details will be announced in the middle of August.

-Your Park ticket cannot be changed.
Please have your Park ticket ready and contact the Tokyo Disney Resort Information Center.

Phone number:
0570-00-8632


-From some IP phones, please call
045-330-5211


-From international calls, please call
+81-45-330-5211


Operating hours: 10:00 a.m. to 3:00 p.m.

Email Inquiries, here
Your Park ticket can be used to enter the Park on the specified date indicated on the Park ticket.

[If you do not enter the Park on the specified date]
Your Park ticket can only be changed at a Disney Store while the Park ticket is still valid. The service fee or price difference may be charged.
-Changes cannot be made at Tokyo Disney Resort.

For information on handling of Park tickets at the Disney Stores, please see here.

-Your Park ticket is not eligible for the Park admission lottery.
Your Park ticket can be used to enter the Park on the specified date indicated on the Park ticket.

-Your Park ticket is not eligible for the Park admission lottery, and cannot be changed.
Your Park ticket can be used to enter the Park on the specified date indicated on the Park ticket.

The Park ticket type, the fixed admission date, Park selection, admission time, and age category on your Park ticket can be changed online while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between your Park ticket and a Park ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check [Please check] Changing Park tickets purchased online (Frequently Asked Questions).

-Your Park ticket is not eligible for the Park admission lottery.
The Park ticket type, the fixed admission date, Park selection, admission time, and age category on your Park ticket can be changed online while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between your Park ticket and a Park ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check [Please check] Changing Park tickets purchased online (Frequently Asked Questions).

-Your Park ticket is not eligible for the Park admission lottery.
Your Park ticket can be used to enter the Park on the specified date indicated on the Park ticket.

The fixed admission date, Park selection, and age category on your Park ticket can be changed online while the Park ticket is still valid. The service fee will not be charged. If there is a price difference between your Park ticket and a Park ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check [Please check] Changing Park tickets purchased online (Frequently Asked Questions).

-Your Park ticket is not eligible for the Park admission lottery.
Your Park ticket can be used to enter the Park on the specified date indicated on the Park ticket.

-Your Park ticket is not eligible for the Park admission lottery.
-For information about refunds and making changes, please contact the issuing travel agency or the issuing office.
For details, please contact the issuing travel agency or the issuing office.

-Your Park ticket is not eligible for the Park admission lottery.
-For information about refunds and making changes, please contact the issuing travel agency or the issuing office.
1. I wish to change to a 1-Day Passport (Kids Summer Fun!) for Child without changing the specified Park and admission date.
Changes cannot be made at the Disney Stores.
Please present your "regular-priced Park ticket for Child" at the Park entrance on the designated admission date of the Park ticket, and purchase a new "1-Day Passport (Kids Summer Fun!) for Child".

2. I wish to change the specified Park or admission date.
Changes cannot be made at the Disney Stores.
Please purchase a new "1-Day Passport (Kids Summer Fun!) for Child" for your desired Park or admission date.
-Park tickets are not available for purchase at the Park entrance.

Both for 1. and 2. above: For your regular-priced Park ticket for Child
You are requested to change the fixed admission date of your "regular-priced Park ticket for Child" to a fixed admission date on or after September 1, 2022 at the Disney Stores before the expiration date. Changes can only be made at the Disney Stores. The service fee or price difference may be charged.
-Changes cannot be made at Tokyo Disney Resort.

For information on handling of Park tickets at the Disney Stores, please see here.

-Your Park ticket is not eligible for the Park admission lottery.

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