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Information about the availability for "refunds, making changes and Park admission lottery" by Park ticket

(ID:22249)
Information may vary depending on the ticket type, so we would like to ask you a few questions about your Park ticket.
Please select the applicable answer from the following options.
When have you purchased (or issued) the ticket?
-If you have purchased the ticket on or before June 24, 2020 and changed it on or after June 25, 2020, please select "On or after June 25, 2020 (after the Parks reopended)".
[Tickets purchased on or after June 25, 2020]
Please select the ticket type.
[Business card size]
Is your ticket a fixed-date ticket?
[Business card size]
[Without a fixed admission date (Open Ticket / Fixed-period ticket)]
Please select your ticket.
[Business card size]
[Fixed-date ticket]
Please select your ticket.
[Disney's eTicket Passport]
[Fixed-date ticket]
Please select your ticket.
Please select your ticket.
[Tickets purchased on or before June 24, 2020]
Please select the ticket type.
-Unused tickets with an expiration date that falls between February 29, 2020 and April 30, 2021 are eligible.
-Including Shareholders' Passports with an expiration date that falls to June 30, 2021.
-Including partially used Multi-Day Passports that were valid during the temporary Park closure.
Is your ticket a "partially used Multi-Day Passport"?
[Business card size]
Is your ticket a fixed-date ticket?
[Disney's eTicket Passport]
Is your ticket a fixed-date ticket?
[Business card size]
[Without a fixed admission date (Open Ticket / Fixed-period ticket)]
Please select your ticket.
[Business card size]
[Fixed-date ticket]
Please select your ticket.
[Disney's eTicket Passport]
[Without a fixed admission date (Open Ticket / Fixed-period ticket)]
Please select your ticket.
[Disney's eTicket Passport]
[Fixed-date ticket]
Please select your ticket.
When is the expiration date of your Park ticket?
Have you changed your ticket on or after May 11, 2021? (the fixed admission date, Park selection, admission time, and age category)
-Please select "No" if you changed the admission date of your ticket on or before May 10, 2021, and the changed admission date is on or after May 11, 2021.
When is the expiration date of your Park ticket?
When is the expiration date of your Park ticket?
Have you changed your ticket on or after May 11, 2021? (the fixed admission date, Park selection, admission time, and age category)
-Please select "No" if you changed the admission date of your ticket on or before May 10, 2021, and the changed admission date is on or after May 11, 2021.
When is the expiration date of your Park ticket?
Have you changed your ticket on or after May 11, 2021? (the fixed admission date, Park selection, admission time, and age category)
-Please select "No" if you changed the admission date of your ticket on or before May 10, 2021, and the changed admission date is on or after May 11, 2021.
As we are currently limiting the number of Guests entering the park, Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be allowed to enter the Park with this tickets.
For details about Park admission lottery, please check Park admission by lottery.

-This Park tickets will not be valid for making changes and refunds.
This Park tickets can be used to enter the Park on the day printed on the ticket.

[If you did not visit the Park on the specified date]
Information about how to change this Park tickets will be announced on the official website as soon as it becomes available.

-This Park tickets will not be valid for the Park admission lottery, refunds and extension of validity.
Please have your ticket ready and contact the Tokyo Disney Resort Information Center.

Phone number:
0570-00-8632


From outside of Japan, please call
+81-45-330-5211


-The above phone number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call
045-330-5211


Operating hours: From 10:00 a.m. to 3:00 p.m.

Email Inquiries, here
This Park tickets can be used to enter the Park on the day printed on the ticket.
-If you did not visit the Park on the specified date, your Park ticket will be invalid.
-This Park tickets will not be valid for refunds.
This Park tickets can be used to enter the Park on the day printed on the ticket.

The fixed admission date, Park selection, admission time, and age category on your ticket can be changed while the ticket is still valid. The service fee will not be charged. If there is a price difference between your current ticket and a ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

-This Park tickets will not be valid for the Park admission lottery, refunds and extension of validity.
This Park tickets can be used to enter the Park on the day printed on the ticket.

-This Park tickets will not be valid for the Park admission lottery.
-Information about making changes and refunds, please contact the issuing travel agency.
Before visiting the Park, you will be required to exchange for a reservation voucher at the issuing travel agency. However, exchanges is currently suspended.
We ask you to wait until it becomes available.

-This Park tickets will not be valid for the Park admission lottery.
-Information about making changes and refunds, please contact the issuing travel agency.
This Park tickets can be used to enter the Park on the day printed on the ticket.

The fixed admission date, Park selection, admission time, and age category on your ticket can be changed while the ticket is still valid. The service fee will not be charged. If there is a price difference between your current ticket and a ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

-This Park tickets will not be valid for the Park admission lottery, refunds and extension of validity.
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

As we are currently limiting the number of Guests entering the park, Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be allowed to enter the Park with this tickets.
For details about Park admission lottery, please check Park admission by lottery.

-This Park tickets will not be valid for making changes and refunds.
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

As we are currently limiting the number of Guests entering the park, Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be allowed to enter the Park with this tickets.
For details about Park admission lottery, please check Park admission by lottery.

If you wish to request a refund for this tickets, please use the web form for ticket refunds.

The fixed admission date, Park selection, admission time, and age category on your ticket can be changed while the ticket is still valid. The service fee will not be charged. If there is a price difference between your current ticket and a ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

As we are currently limiting the number of Guests entering the park, Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be allowed to enter the Park with this ticket.
For details about Park admission lottery, please check Park admission by lottery.

If you wish to request a refund for this tickets, please use the web form for ticket refunds.

-This Park tickets will not be valid for making changes.
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

As we are currently limiting the number of Guests entering the park, Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be allowed to enter the Park with this tickets.
For details about Park admission lottery, please check Park admission by lottery.

This Park tickets will not be valid for refunds and making changes.
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

This tickets will be refunded.
If you wish to request a refund for this tickets, please use the web form for ticket refunds.

The fixed admission date, Park selection, admission time, and age category on your ticket can be changed while the ticket is still valid. The service fee will not be charged. If there is a price difference between your current ticket and a ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

-This Park tickets will not be valid for the Park admission lottery.
This tickets will be refunded.
If you wish to request a refund for this tickets, please use the web form for ticket refunds.

-This Park tickets will not be valid for the Park admission lottery and making changes.
Unfortunately your ticket is not eligible and will not be handled.

-This Park tickets will not be valid for the Park admission lottery, making changes, refunds and extension of validity.
TDR
Please contact the travel agency or issuing office indicated on your ticket.
TDR
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

As we are currently limiting the number of Guests entering the park, Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be allowed to enter the Park with this tickets.
For details about Park admission lottery, please check Park admission by lottery.

If you wish to request a refund for this tickets, please use the web form for ticket refunds.

The fixed admission date, Park selection, and age category on your ticket can be changed while the ticket is still valid. The service fee will not be charged. If there is a price difference between your current ticket and a ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

As we are currently limiting the number of Guests entering the park, Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be allowed to enter the Park with this tickets.
For details about Park admission lottery, please check Park admission by lottery.

If you wish to request a refund for this tickets, please use the web form for ticket refunds.

-This Park tickets will not be valid for making changes.
With no further action on your part, the validity of your ticket has been extended to March 31, 2022.

As we are currently limiting the number of Guests entering the park, Guests will be asked to attempt the Park admission lottery and only Guests who were successful will be allowed to enter the Park with this tickets.
For details about Park admission lottery, please check Park admission by lottery.

If you wish to request a refund for this tickets, please use the web form for ticket refunds.

-Information about how to change this Park tickets will be announced on the official website as soon as it becomes available.
This tickets will be refunded.
If you wish to request a refund for this tickets, please use the web form for ticket refunds.

-This Park tickets will not be valid for the Park admission lottery, making changes and extension of validity.
Please have your ticket ready and contact the Tokyo Disney Resort Information Center.

Phone number:
0570-00-8632


From outside of Japan, please call
+81-45-330-5211


-The above phone number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call
045-330-5211


Operating hours: From 10:00 a.m. to 3:00 p.m.

Email Inquiries, here
This Park tickets can be used to enter the Park on the day printed on the ticket.

[If you did not visit the Park on the specified date]
Refunds will be accepted regardless of the expiration date of this tickets.
For details, please check Handling of Park tickets already purchased.
Once the refund request is completed, the ticket will become invalidated.
・You will not be able to attempt the "Park admission lottery" with the ticket after requesting a refund.
・You will not be admitted to the Park with the ticket after requesting a refund even if you were successful in the "Park admission lottery".


-This Park tickets will not be valid for the Park admission lottery and extension of validity.
Refunds will be accepted regardless of the expiration date of this tickets.
For details, please check Handling of Park tickets already purchased.
Once the refund request is completed, the ticket will become invalidated.
・You will not be able to attempt the "Park admission lottery" with the ticket after requesting a refund.
・You will not be admitted to the Park with the ticket after requesting a refund even if you were successful in the "Park admission lottery".


For information other than the above, please have your ticket ready and contact the Tokyo Disney Resort Information Center.

Phone number:
0570-00-8632


From outside of Japan, please call
+81-45-330-5211


-The above phone number cannot be used when calling from some mobile phones, IP phones, and international numbers. If your call does not go through, please call
045-330-5211


Operating hours: From 10:00 a.m. to 3:00 p.m.

Email Inquiries, here
This Park tickets can be used to enter the Park on the day printed on the ticket.

The fixed admission date, Park selection, admission time, and age category on your ticket can be changed while the ticket is still valid. The service fee will not be charged. If there is a price difference between your current ticket and a ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

In addition, refunds will be accepted regardless of the expiration date of this tickets.
For details, please check Handling of Park tickets already purchased.
Once the refund request is completed, the ticket will become invalidated.
・You will not be able to attempt the "Park admission lottery" with the ticket after requesting a refund.
・You will not be admitted to the Park with the ticket after requesting a refund even if you were successful in the "Park admission lottery".


-This Park tickets will not be valid for the Park admission lottery and extension of validity.
This Park tickets can be used to enter the Park on the day printed on the ticket.

The fixed admission date, Park selection, and age category on your ticket can be changed while the ticket is still valid. The service fee will not be charged. If there is a price difference between your current ticket and a ticket you wish to change, you will be required to charge the difference.

For details about making changes, please check Making Changes Online.

In addition, refunds will be accepted regardless of the expiration date of this tickets.
For details, please check Handling of Park tickets already purchased.
Once the refund request is completed, the ticket will become invalidated.
・You will not be able to attempt the "Park admission lottery" with the ticket after requesting a refund.
・You will not be admitted to the Park with the ticket after requesting a refund even if you were successful in the "Park admission lottery".


-This Park tickets will not be valid for the Park admission lottery and extension of validity.

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