Can I cancel or request a refund for a Park ticket purchased on or after June 25, 2020?

Except for the Park tickets listed below, cancellation or refunds will not be accepted.
If you are unable to visit the Park on the admission date and time you specified after purchase, please change the date and time to another date and time, and use the Park ticket within the period of validity.

Refunds will be accepted for the following unused Park tickets with fixed admission dates from July 1, 2020 to June 11, 2021.
・1-Day Passport
・Fixed Date and Time Passport (from 10:30 a.m.)
・Fixed Date and Time Passport (from 12 noon)
・Fixed Date and Time Passport (from 11:00 a.m.)
・Fixed Date and Time Passport (from 2:00 p.m.)
・Sponsor Employee Passport

-Park tickets purchased or changed to a date on or after May 11, 2021 are not eligible for a refund.
For details about refunds, please see Handling of Park tickets already purchased.
Once the refund request is completed, the Park ticket will become invalidated.
・You will not be able to attempt the "Park admission lottery" with the Park ticket after requesting a refund.
・You will not be admitted to the Park with the Park ticket after requesting a refund even if you are successful in the "Park admission lottery".

-There are some conditions regarding changes.
[Please be sure to check] Changing Park tickets online (Frequently Asked Questions)

-Park tickets purchased online will be valid for one year from the date of purchase.

Information on availability of "refund requests, making changes and Park admission lottery" by Park ticket (Frequently Asked Questions)

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