Frequently Asked Questions

I wish to change the start date of my hotel stay with no change in the total number of nights.
Please see "I wish to change the start date of my hotel stay.


I wish to keep the existing booking and stay the night before that date.
Bookings cannot be changed. (Start dates of stay cannot be changed.)
Please complete either of the followings:
・Keep the existing booking and make a new booking only for the day you wish to add.
・Make a new booking for the date you wish to stay, and then cancel the unnecessary reservation through My Booking.

-Rates may vary depending on the time of reservation.
-A fixed cancellation fee will be applied at the time of cancellation procedures. For cancellation fees, please see here.


I wish to keep the existing booking and extend the stay (stay an extra night).
If there are rooms available on the date you wish to stay, bookings can be changed (add an extra night).
Please change your booking through My Booking.

- If the room type or the bed type (the number of beds) is different, you will be required to move to a different room during your stay.
-Changes can be made online until 8:59 p.m. (JST) the day before your check-in.
- After 9:00 p.m. (JST) on the day before your stay, please contact your hotel directly.