Can I cancel my hotel reservation?


Online cancellation is allowed up to 8:59 p.m. of the day before your check-in day.

Please complete the cancellation procedure through the My Booking page.
After that cut-off time, please contact the hotel directly.

・You may be required to pay a cancellation fee in accordance with the rules established by each hotel.
・Please note that if you cancel your hotel, the restaurants, show restaurants, guided tours, and other Online Reservations Privileges that you booked with your hotel reservation will also be cancelled at the same time.

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