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I have not received the password reset email.

(ID:16836)
You may not receive the email in the following cases.

If you have registered a wrong email address

You can check your registered email address from "Edit Account" after logging in to the Tokyo Disney Resort Online Reservations & Tickets website.

If you are using a spam filter
Please reconfirm your email settings so that you can receive emails from "@tokyodisneyresort.jp" and "@disney.jp".

Spam filter
Depending on your system requirement, some emails may be automatically sorted into your spam mail folder, so please check to make sure.

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