Frequently Asked Questions

Who should I contact about lost items at the Disney hotels?

（ID:20798）

Please contact the hotel directly by inquiry form or phone.

［Email Inquries］
Please use the inquiry forms below.

・Inquiry Form（in English only) for Tokyo DisneySea Fantasy Springs Hotel, Tokyo Disneyland Hotel, Disney Ambassador Hotel, Tokyo DisneySea Hotel MiraCosta, and Tokyo Disney Resort Toy Story Hotel

・Inquiry Form（in English only) for Tokyo Disney Celebration Hotel

［Phone Inquries］
Please call the hotel where you stayed or used.

Tokyo DisneySea Fantasy Springs Hotel
047-305-8888

Tokyo Disneyland Hotel
047-305-3333

Disney Ambassador Hotel
047-305-1111

Tokyo DisneySea Hotel MiraCosta
047-305-2222

Tokyo Disney Resort Toy Story Hotel
047-305-5555

Tokyo Disney Celebration Hotel
047-381-1188

Was this helpful?

Yes

No

Thank you.
Your response is important to us.

Thank you.

Yes

No

Thank you.

Your response is important to us.
Please enter comments in the box below.

0 / 400

Please enter in 400 characters with spaces.

Please enter in 400 characters with spaces.

Please do not enter your personal information.

Please note we do not respond to comments individually.

Related questions

Online Reservations & Tickets, etc.I will be staying at the same hotel for two nights, but the room type is different for each night. How do I transfer my baggage?

Categories

Park Tickets

Purchasing/Changing Online

Purchasing

Payment

Changing

Other Than Online (Convenience Stores, etc.)

Purchasing/Payment

Changing

How to Use

Displaying on the App

Sharing

Frequently Asked Questions from First-time Visitors

Age Category

Reservations for Park Admission

General Information

Making Reservations

After Making Reservations - Entering the Park

College Passport (Limited Period)

Tickets for Guests with Disabilities

Annual Passport

Refund Requests

About Annual Passport Sales

All Park Tickets

Measures to Address Unauthorized Reselling of Park Tickets

Validity of Park Tickets

Tokyo Disney Resort App

General Information

How to Use

Park Tickets

Purchasing

Payment

Changing

Using

Displaying on the App

Sharing

Nicknames

Create Group

Tokyo Disney Resort 40th Anniversary Priority Pass

How to Obtain

How to Use

Vacation Packages

Disney Premier Access

General Information

How to Purchase

How to Use

Vacation Packages

Standby Pass

General Information/Preparation

How to Obtain

How to Use

Shops Requiring a Standby Pass

Entry Request

General Information/Preparation

How to Make an Entry Request

Shows Requiring an Entry Request

Disney Character Greetings Requiring an Entry Request

Disney Mobile Order

Ordering/Changing/Canceling

Picking up Your Order/Payment/at Restaurants

Menu Items with a Purchase Limit

Fantasy Springs

How to Enter Fantasy Springs

Attractions

Restaurants/Shops/Services

Tokyo DisneySea Fantasy Springs Hotel

1-Day Passport: Fantasy Springs Magic

Vacation Packages

Barrier Free

Special Events/Programs/Campaigns

Attractions

Frequently Asked Questions from First-time Visitors

How to Experience

Rider Switch Service

About Your Belongings While on the Attractions

Attraction Standards

Frequently Asked Questions from First-time Visitors

Rider Switch Service

Age Requirements

Posture/Holding Children While on the Attractions

Barrier Free

Frequently Asked Questions from First-time Visitors

Disability Access Service

Registration

How to Use

障害者手帳など

Separate Wait Service

Registration/How to Use

Posture While on the Attractions

Parades and Shows

Frequently Asked Questions from First-time Visitors

Parades/Castle Shows at Tokyo Disneyland

How to View Parades (with Disney Premier Access)

How to View Parades (General)

Believe! Sea of Dreams

How to View Shows (with Disney Premier Access)

How to View Shows (General)

Stage shows

Disney Premier Access

Entry Request

Jamboree Mickey! Let's Dance!

Fireworks at the Parks

Atmosphere Entertainment

Disney Character Greetings

Disney Character Greetings

Shops

Frequently Asked Questions from First-time Visitors

Bon Voyage

Merchandise

Duffy and Friends

How to Purchase

Try the Games! (Jungle Carnival / Abu’s Bazaar)

Games and Prizes

Bibbidi Bobbidi Boutique

Booking

Deposit Payment

Experiencing

Course Details

Changing, Canceling

Shopping Bags

Restaurants

Frequently Asked Questions from First-time Visitors

Priority Seating

General Information

Booking on the Tokyo Disney Resort Online Reservations & Tickets Website

Changing, Canceling

Dining at Restaurants

Alcoholic Beverages

Guests with Dietary Limitations/Barrier Free

Guests with Food Allergies

Bringing Your Own Meals

Special Dietary Requests (Other Than Food Allergies)

Requests for Food Preparation

Guests Using Wheelchairs/Stretchers

Menu Items

Popcorn/Popcorn Buckets

Others

Souvenir Items

Bottled Soft Drinks

Show Restaurants

Advance Bookings (General Information)

Advance Bookings (on the Tokyo Disney Resort Online Reservations & Tickets website)

Advance Bookings (Payment)

Same-day Bookings

Experiencing

Changing, Canceling

Guest Services

Frequently Asked Questions from First-time Visitors

Central First Aid

About Using the Facilities

パーソナルケアスペース

ご利用について

Guest Parking

About Parking

Stroller & Wheelchair Rentals

Storage Lockers

Smoking Areas

Tokyo Disney Resort Welcome Center

Hotel Service Counter 1F (Official Hotels)

Hotel Service Counter 2F (Disney Hotels)

Baggage Delivery Service (Tokyo Disney Celebration Hotel, Partner Hotels)

Convenient Services

Frequently Asked Questions from First-time Visitors

Mobile Battery Rental Service

Main Entrance Free Wi-Fi

General Information

How to Use

Park Entry/Re-Entry

Anniversary/Birthday

Receipts

Tokyo Disney Resort Gift Cards

General Information

Tokyo Disney Resort Official Website

Frequently Asked Questions from First-time Visitors

About Tokyo Disney Resort

Frequently Asked Questions from First-time Visitors

Transportation

Disney Resort Line (Monorail)

Disney Resort Cruiser (Shuttle Bus)

Bus

Barrier Free

Frequently Asked Questions from First-time Visitors

Attractions

Stroller Tags

Meals

Email Inquiries

Requests from Tokyo Disney Resort

Security Check

Rules on Items Allowed into the Parks

Meals

Unipods, Tripods, Hard Cases, Photo/Video Equipment

Inquiries

Payment

Frequently Asked Questions from First-time Visitors

Payment via the Tokyo Disney Resort App

Credit Cards

General Information

Authentication Service (3D Secure) for Online Payment

Debit Cards

Prepaid Cards

Electronic Money

Tokyo Disney Resort Corporate Program Coupon

Online Reservations & Tickets

Website

General Information

Users

Registration

Login

Vacation Packages

Booking

Changing, Canceling

Payment

Park Tickets

Contents

Package Kit

Other Services

Disney Hotels

Booking

Changing, Canceling

Other Services

Deposit System

Park Tickets

Purchasing

Changing

Payment

Restaurants

Booking

Changing, Canceling

Dining

Anniversary Plans

Show Restaurants

Booking

Changing, Canceling

Experiencing

Bibbidi Bobbidi Boutique

Booking

Changing, Canceling

Experiencing

Disney Hotels

Guest Benefits (Happy Entry)

General Information

Special Entrance Pass

Entering the Park

Room Reservations

Guest Benefits

Tokyo DisneySea Fantasy Springs Hotel

Room Reservations

Guest Rooms

Guest Benefits (Grand Chateau)

Guest Benefits (same for both Grand Chateau and Fantasy Chateau)

Other services (same for both Grand Chateau and Fantasy Chateau)

Restaurants

Tokyo Disney Resort Toy Story Hotel

Tokyo Disney Resort Welcome Center

Check-in and Check-out

Guest Rooms

Restaurants

Baggage

Park Tickets

Transportation

Staying with Children

Facilities & Services

Popular topics

ＴＩＣＫＥＴ

ＥＮＴＲＹ

ＨＯＴＥＬ

ＧＲＯＵＰ

ＯＮＬＩＮＥ

Back to FAQ Top