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I have not received the confirmation email for my Park ticket. Can I still enter the Park?
（ID:24088）
If you do not receive the confirmation email, the way to enter the Park is either of the following.
1. With the Tokyo Disney Resort App
Purchasers can enter the Park with the Park ticket displayed on the App by logging into the Tokyo Disney Resort App with your MyDisney Account used at the time of purchase online. For information about how to display Park tickets on the App, please see here.
Purchasers can also share Park tickets with members of the party by using create group function on the App.
2. Without using the Tokyo Disney Resort App
Purchasers will be required to contact us through the following Contact Form with information about their purchase details (reservation number, ticket type, date of Park admission, specified Park, age category, the number of tickets).
[Contact Form]
The purchase details can be found on the "My Booking" page from "Menu" in the Tokyo Disney Resort Official Website.
-It is not possible to have an e-mail that was not received upon completion of your Park ticket purchase resent to you by your own operation.
1. With the Tokyo Disney Resort App
Purchasers can enter the Park with the Park ticket displayed on the App by logging into the Tokyo Disney Resort App with your MyDisney Account used at the time of purchase online. For information about how to display Park tickets on the App, please see here.
Purchasers can also share Park tickets with members of the party by using create group function on the App.
2. Without using the Tokyo Disney Resort App
Purchasers will be required to contact us through the following Contact Form with information about their purchase details (reservation number, ticket type, date of Park admission, specified Park, age category, the number of tickets).
[Contact Form]
The purchase details can be found on the "My Booking" page from "Menu" in the Tokyo Disney Resort Official Website.
If you have difficulty sending us the Contact Form above, please contact a Cast Member at the Park entrance on the day of your visit with information about your purchase details.
-It is not possible to have an e-mail that was not received upon completion of your Park ticket purchase resent to you by your own operation.
-Please see here for the reason why you could not receive the confirmation email when you completed the purchase your Park ticket.