Frequently Asked Questions

This is information regarding the email youwill receive upon completion of your reservation for Tokyo Disney ResortVacation Packages, Disney Hotels, Show Restaurants, Priority Seating (fordining with a minimal wait) and Bibbidi Bobbidi Boutique.

-If you have not received an emailregarding your Park tickets, please see here.

In the following cases, you may not receive the email:

-If a wrong email address has been mistakenly registered with your MyDisney Account

Please make sure to enter your email address correctly when registering with MyDisney Account.

Please be sure to use only half-width alphanumeric characters in your email address. DO NOT use full-width alphanumeric characters.

You can check your current email address bylogging in to the Tokyo Disney Resort Online Reservations&Tickets website and clicking on "Check/Change Registered Information" from the “Menu”in the web page.

-If anti-spam measures are set up

If you are using anti-spam measures such asdomain- specific reception, or even if you do not take any anti-spam measuresby yourself, the default settings against spam mails may have an effect onreceiving messages. Please reconfirm your email address settings so that youcan receive the confirmation email for your booking from"@tokyodisneyresort.jp".

-If the email application recognizes it as a spam mail

Please check your spam mail folder, asthere are cases where it is recognized as a spam mail and sorted into thefolder.

-If you are using a free email service (Gmail, Yahoo Mail, iCloud, etc.)

You may not be able to receive the message as the capacity of the incoming mail server reaches its upper limit. Please check the amount of available capacity on the server.

-If you are using a special form of address

The following characters can be used foremail addresses.

Half-width alphanumeric characters and somesymbols (listed on the right):　. ! # $ % & ‘ * + –/ = ? ^ _ ` { | } ~

Please note that there may be cases whereit is impossible to send messages to email addresses that do not conform to thespecifications of the international standard for email addresses, “Request ForComments (RFC)”. If you have registered any of the following email addresses,please change it to another one.

・Addresses that use characters other thanthose listed above as “characters that can be used for email addresses”

・Addresses with consecutive “.” (period)

・Addresses with a “.” (period) at thebeginning or just before the “@” (at mark)

-Aconfirmation email for your booking (except for Park tickets with a fixedadmission date on or after April 1, 2023 specified at the time of purchase) canbe viewed from "View/Change Booking Details" on the "My Booking" page of the TokyoDisney Resort Online Reservations & Tickets website.

 1. Click "View/Change BookingDetails" for the eligible booking on the "My Booking" screen.

 2. Click “Record of sent emails” on thepage of "View/Change Booking Details".

 3. Click the title of the email to view thedetails of the email.

-Ifyou do not receive the email that is supposed to be sent to you when your Parkticket purchase has been completed, you will not be able to confirm thecontents of that email or have that email resent to you by your ownmanipulations. In that case, please see here for information on how toenter the Park.