Can I cancel or request a refund for the Park tickets purchased on or after June 25, 2020?

Except for the tickets listed below, cancellation or refunds will not be accepted.
If you cannot visit the Park on the fixed date and time after purchase, Guests are required to change the date and time to another date and time, and use the ticket within the period of validity.

Refunds will be accepted for the following unused tickets with fixed admission dates from July 1, 2020 to June 11, 2021.
・1-Day Passport
・Fixed Date and Time Passport (from 10:30 a.m.)
・Fixed Date and Time Passport (from 12 noon)
・Fixed Date and Time Passport (from 11:00 a.m.)
・Fixed Date and Time Passport (from 2:00 p.m.)
・Sponsor Employee Passport
-Tickets purchased or changed to a date on or after May 11, 2021 are not eligible for a refund.
For details about refunds, please see Handling of Park tickets already purchased.
Once the refund request is completed, the ticket will become invalidated.

・You will not be able to attempt the "Park admission lottery" with the ticket after requesting a refund.

・You will not be admitted to the Park with the ticket after requesting a refund even if you are successful in the "Park admission lottery".

-There are some conditions regarding the change.
[Please be sure to check] Changing Park tickets online

-Tickets purchased online will be valid for one year from the date of purchase.

Information about the availability for "refunds, making changes and Park admission lottery" by Park ticket

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