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I am no longer able to visit the Park on the date of admission I specified./The date of Park admission I specified has passed. I did not use my Park ticket, is there any way to use it?

(ID:18628)
Information will vary depending on the Park ticket. Some Park tickets may be used to enter the Park by making changes.
-Requests for cancellations or refunds of Park tickets due to Guests' personal circumstances will not be accepted.
Please select your Park ticket.
When is the date of Park admission that you specified at the time of Park ticket purchase?
Is the fixed-admission date indicated on your Park ticket?
Where did you purchase your Park ticket?
Are you going to stay at a Disney Hotel or an Official Hotel within the validity period of your Park ticket?
Your Park ticket cannot be changed to a Park ticket with an admission date on or after October 1, 2023 even if it is unused or unexpired.
For Guests with eligible unused Park tickets, requests for refunds will be accepted. For details, please see here.
To enter the Park, you will be required to purchase another Park ticket.
Your unused Park ticket can be used to enter the Park only during the validity period of your Park ticket by making changes to a date of Park admission.

The following changes can be made:
Date of admission, age category
(Changes cannot be made to the Park ticket type or Park.)

There are no fees for making changes.
A transaction is required each time a change is made, regardless of whether there is a price difference or not.

For details about making changes, please check Making changes to Park tickets purchased online (Frequently Asked Questions).
Your unused Park ticket can be changed only at a Disney Store within the validity period of the Park ticket.
-Changes cannot be made at Tokyo Disney Resort.
The fee or price difference may be charged.

For information on handling of Park tickets at the Disney Stores, please see here.
If you stay at a Disney Hotel or an Official Hotel within the validity period of your Park ticket, your unused Park ticket can be used to enter the Park by making changes to your preferred date of Park admission during your stay, at your hotel or Tokyo Disney Resort Welcome Center.
(Guests staying at the Tokyo Disney Celebration Hotel will not be able to make Park ticket changes at the Tokyo Disney Resort Welcome Center.)

The following changes can be made:
Date of admission (only for the duration of your hotel stay)
(Changes cannot be made to the Park ticket type, Park, or age category.)

Changes can only be made during the hotel stay. (Changes cannot be made in advance.)
A change fee of 200 yen per Park ticket will be charged.
If the price of the Park ticket is different after making changes, another transaction will be required to process the price difference.
Please check with the hotel where your Park ticket was issued.

For contact information for Disney Hotels, please see here.
For contact information for Tokyo Disney Resort Official Hotels, please see here.
Please contact the Tokyo Disney Resort Information Center by email. In order to confirm the Park ticket type, please include the 19-20 digit ticket number.

Contact Form
If you have made a reservation for Park admission with a Park ticket without a specified date of admission such as a Sponsor Passport or Shareholders' Passport, you will be able to make changes to the date of admission you have reserved to another date of admission within the validity period of the Park ticket (only when the date of admission you wish to reserve is still available for reservation).

For details on how to make changes, please see here.
Please check with the Park ticket issuer within the validity period of your Park ticket.
(If you purchased your Park ticket at a convenience store, please contact the issuing office indicated on the Park ticket, not the store of purchase.)
Your Park ticket will be valid until the same date one month after the date of admission.
-If the same date is not in the following month, the expiration date will be until the date before.
Example: If the date of admission is 2023/4/15, the expiration date will be 2023/5/15.
Example: If the date of admission is 2023/3/31, the expiration date will be 2023/4/30.

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